Privacy Policy

Privacy Policy

Effective Date: June 13, 2018

Gibson Brands, Inc. takes your privacy very seriously. For that reason, we have developed this policy to let you know about our collection, use, and disclosure of your Personal Data and the choices you have associated with that data. This Privacy Policy applies to all of the Gibson Brands, Inc. divisions and subsidiaries and related websites. Personal Data may be shared without further notice between all Gibson Brands, Inc. divisions and subsidiaries. It’s important to know that this privacy policy does not apply to your activities on the websites of social networks or other providers that you can reach via links on our websites. Don’t forget to check the websites of these providers for their data protection regulations.

We use your data to provide and improve our services. But we also use your data to market directly to you. We collect several different types of data.

Types of Collected Data

Personal Data can be processed only for the purpose that was defined before the data was collected.

The type of data we may collect includes:

Personal Data, which is data that can be used to identify you. Personal Data may include your:

  • Email address

  • Name

  • Address/Phone

  • Gender

  • Age

  • Purchase Information

  • Hobbies

  • Cookies and Usage Data

You are generally not legally or contractually obliged to make available your Personal Data. However, it is possible that certain functions of our websites depend on the availability of Personal Data. If you do not make available Personal Data in these cases, this may result in functions not being available or only being available to a limited extent. For example, if you’d like to allow us to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you, you will need to provide your Personal Data and provide us with your consent to process it.

Usage Data, which is data that tells us how our websites are accessed and used. Usage Data may include your:

  • Computer's Internet Protocol address (e.g. IP address)

  • Browser type

  • Browser version

  • Our website pages that you visit

  • Time and date of your visit

  • Time spent on those pages, unique device identifiers

  • Other diagonistic data

Sometimes Usage Data is also personal data because it may let us know who you are.

Location Data, which is data about where you are located. Like the other types of data, we will only use and store this information if we have your permission.

Tracking & Cookies Data, which is data that allows us to operate our websites (session cookies), store your preferences and settings (preference cookies), and perform security (security cookies). Cookies are files with small amount of data which sometimes include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies include things such as beacons, tags, and scripts that collect and track information. Sometimes cookies and tracking data is also Personal Data. Because we need to use different types of cookies with our websites, if you do not accept cookies, you may not be able to use some areas of our websites that rely on them. We use cookies and similar software tools such as HTML5 Storage or Local Shared Objects to identify your interests and particularly popular areas of our websites and use this information to improve the design of our websites and make them even more user-friendly. For the same purposes we use the analysis tools Adobe Analytics and Google Analytics; cookies may also be used here.

Processing of Data

Now that you know what types of data we may be getting from you, you’re probably curious as to what we do with it. We use your data to:

  • Provide and maintain our services

  • Provide email marketing and social targeting

  • Notify you about changes to our services

  • Allow you to participate in interactive features of our websites

  • Monitor the usage of our websites

  • Detect, prevent and address technical issues

  • Provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about

Gibson Brands, Inc. only collects and uses your Personal Data with a lawful basis: with your consent, when it is necessary in order to provide our services, when we need to fulfill a legal obligation, or when there is a legitimate business reason behind the collection which is not overridden by your data protection interests.

Disclosure of Data

Sometimes we may need to disclose your data without your consent, for example when we have the good faith belief that such action is necessary to:

  • Comply with a legal obligation

  • Protect and defend the rights or property of Gibson Brands, Inc.

  • Prevent or investigate possible wrongdoing in connection with our services

  • Protect the personal safety of users of our services or the public

  • Protect against legal liability

Data Retention

We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Gibson Brands, Inc. also retains Usage Data for internal analysis purposes.

Personal Data that is no longer needed after the expiration of legal or business process-related periods will be deleted. There may be an indication of interests that merit protection or historical significance of this data in individual cases. If so, the data must remain on file until the interests that merit protection have been clarified legally, or the corporate archive has evaluated the data to determine whether it must be retained for historical purposes.

Transfer of Data

We may transfer your information, including Personal Data, outside of your state, province, country or other governmental jurisdiction. In some of these areas, the data protection laws may differ than those from your jurisdiction and you may not have the same protections. Your data may be maintained in these jurisdictions.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent under this Privacy Policy followed by your submission of Personal Data represents your agreement to that transfer.

If you click on a link to a third party website, please remember that from the point of the European Union “EU”, the third party may not have an adequate level of protection for processing of Personal Data according to EU standards.

Gibson Brands, Inc. will take steps to ensure that transferred Personal Data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

If Gibson Brands, Inc. is involved in a merger, acquisition or asset sale, your Personal Data may be transferred if you give your continuing consent or another lawful basis exists. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Security of Data

Remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we continue to strive to use commercially acceptable means to protect your Personal Data, no one can guarantee its absolute security. However, we are constantly improving our security measures in line with technological developments.

"Do Not Track" Signals

Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “do not track” signals, but we do provide you the option to opt out of interest-based advertising.

Managing Your Data

Gibson Brands, Inc. allows you to correct, amend, delete, or limit the use of your Personal Data. If you have consented to the processing of your Personal Data by us, you have the right to revoke your consent at any time. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

You always have the following rights regarding your Personal Data:

The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

The right to correct. You have the right to have your information corrected if that information is inaccurate or incomplete.

The right to object. You have the right to object to our processing of your Personal Data.

The right of restriction. You have the right to request that we restrict the processing of your Personal Data or specific aspects of your Personal Data.

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

The right to withdraw consent. You have the right to withdraw your consent at any time regarding the collection and processing of your Personal Data.

Please note that we may ask you to verify your identity before responding to such requests.

If you are a resident/citizen of the EU, you additionally have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our services, such as our websites ("Service Providers"), to provide the services on our behalf, to perform service-related services or to assist us in analyzing how the services are used. We contractually make sure that these third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

The specific third-party services we use include:

  • Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our websites. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the websites available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Payment Processors

We may provide paid products and/or services within our websites. In that case, we use third-party services for payment processing (e.g. payment processors). Gibson Brands, Inc. will not store or collect your payment card details. That information is provided directly to our third-party payment processors. Their use of your personal information is governed by their privacy policies. However, all payment processors that are used adhere to the standards set by PCI-DSS , requirements which help ensure the secure handling of payment information.

The payment processors we work with are:

  • PayPal

  • Braintree

  • Adyen

Big Commerce

Big Commerce is an online provider of ecommerce software and platforms.

MailChimp

MailChimp is a marketing automation platform and an email marketing service.

Emarsys

Emarsys is an omnichannel customer engagement platform. We use Emarsys to track user activity across different platforms and engage them in various marketing activities. We do not share personal data from Emarsys with any other third party platform. For more information on the privacy practices of Emarsys, please visit their Privacy Policy page: https://emarsys.com/privacy-policy/

Links to Other Sites

Our websites may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

Children's Privacy

Our services do not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we will take steps to remove that information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and allow you to opt in. We will let you know via email and/or a prominent notice on our websites, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

Controller within the meaning of the General Data Protection Regulation (“GDPR”) is:

Gibson Brands, Inc.

209 10th Avenue South

Suite 460

Nashville, TN 37203

 

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]

By visiting this page on our website: https://www.gibson.com/Support/Customer-Service

By phone number: 1-800-444-2766

Terms and Conditions of Use

Gibson Brands Inc Terms and Conditions of Use

Welcome to Gibson.com. Please read this Terms and Conditions of Use carefully before using our website. They have been put in place to protect both you, our valued customer, and us, and to allow continued use of this website to keep you up-to-date about the latest products, services, promotions, competitions and news about Gibson and to provide a forum for your invaluable feedback.

Use of the Material We have created this website for your personal information, entertainment, education and communication. Please feel free to search and download a single copy of the material displayed on our website solely for your personal, non-commercial use. You may not copy, reproduce, distribute, republish, modify, transmit or re-post in any way all or any part of our website, including any photographs or other images contained on it. Any unauthorized use of the content and/or images contained on our website may violate copyright or trademark laws, the laws of privacy and publicity or regulations and statutes governing communications.

The contents of this website are copyright protected by the Gibson Brands, Inc. and/or its affiliates or partners, and may not be used except as provided in these Terms and Conditions of Use, in the text elsewhere in our website or with our specific prior written consent. Gibson makes no warranties or representations that your use of materials displayed on our website will not infringe rights of third parties not owned by or affiliated with Gibson.

Disclaimers of Liabilities and Warranties While we use reasonable efforts to include accurate and up-to-date information on our website, we make no representations or warranties as to its accuracy, reliability, completeness or timeliness. Gibson assumes no liability or responsibility for any inaccuracies, errors or omissions in the content of our website.

OWN RISK NEITHER GIBSON NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING OUR WEBSITE IS LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES, LOST PROFITS OR DAMAGES RESULTING FROM LOST DATA, PROGRAMS OR BUSINESS INTERRUPTIONS ARISING FROM YOUR ACCESS TO, OR USE OF, OUR WEBSITE OR ANY SITE HYPERLINKED TO OUR WEBSITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, MATERIAL ON OUR WEBSITE IS PROVIDED “AS IS,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. (NOTE: Some jurisdictions may not allow the exclusion of implied warranties, so some of the preceding exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.) GIBSON ALSO ASSUMES NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR THE IMPORTATION OF ANY VIRUSES, WORMS, TROJAN HORSES OR OTHER ITEMS OF A DESTRUCTIVE OR INTRUSIVE NATURE THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY RESULTING FROM YOUR ACCESS TO, USE OF OR BROWSING THROUGH OUR WEBSITE OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO OR AUDIO FROM OUR WEBSITE.

User Submissions Any information or material you transmit to or through our website, including any data, questions, comments, suggestions or any other communications is and will be treated as non-confidential and non-proprietary, unless it contains personally identifiable information covered by our Privacy Policy. Please do not send us any confidential or proprietary information through or to our website, as we reserve the right to use any ideas, concepts, know-how, techniques or other information, other than personally identifiable data, contained in any communication you send to us via our website for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products based on such information.

Although Gibson may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards and similar communications on our website, we are under no obligation to do so and we assume no responsibility or liability arising from the content of any such locations or communications, including any errors, defamation, libel, slander, omissions, falsehoods, obscenities, pornography, profanities, danger or inaccuracies contained in any information within such locations or communications. If you are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or otherwise violate any law. Gibson will fully co-operate with any law enforcement authorities or court order requiring or directing Gibson to disclose the identity of anyone posting any such information or materials on the website. Without limiting any of the foregoing, you are prohibited from engaging in any interstate communications in violation of 18 USC Section 875, or any other federal, state or local law applicable to communications or the use of electronic devices.

Posting any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person's privacy, or otherwise violative of any law is prohibited. Doing so may lead to you being banned from participating. Note that all IP address are logged and may aid in enforcing these conditions.

Gibson has the right to remove, edit, move or close any discussion at any time should they see fit. If a post contains spam (unsolicited advertising) it will be removed and the poster may be banned.

Please remember that we are not responsible for any messages posted. We do not vouch for or warrant the accuracy, completeness or usefulness of any message, and are not responsible for the contents of any message. The messages express the views of the author of the message, not necessarily the views of Gibson. Any user who feels that a posted message is objectionable is encouraged to contact us immediately by email at [email protected] We have the ability to remove objectionable messages and we will make every effort to do so, within a reasonable time frame, if we determine that removal is necessary.

Hyperlinked Sites Any link used on the Gibson website or any other Gibson web page, including but not limited to hyperlinks, buttons or referral devices, is provided strictly for the use and convenience of our visitors. The appearance of a link on our website or any of our web pages does not constitute an endorsement, recommendation or certification by Gibson, nor should the presence of a link in any way be construed as a suggestion that the company or its site has any relationship with us.

While we are flattered by and appreciate the desire by third parties to be associated with Gibson via a hyperlink to our website, we require that certain conditions are met and maintained:

  1. Unless we enter into a specific written agreement with you, you may not use any names, logos, designs, slogans, product trademarks or service marks of the Gibson family of brands in or with your links, except that you may link to our website using the plain text name of our website or the plain text name of Gibson;

  2. You may not present the link to our website in any way that suggests Gibson has any relationship or affiliation with your site or that Gibson endorses a sponsor or recommends the information, products or services on your site. You may not use the names, logos, slogans, product trademarks or service marks of any of the Gibson family of brands in any advertising, publicity, promotion or in any other commercial manner without prior express written permission for a particular use from Gibson;

  3. You may link only to the home page/first page/registration page of the site. Please do not incorporate any content from our website into your site (e.g., by in-lining or framing); and

  4. You may not use any names, logos, designs, slogans, product trademarks or service marks of any of the Gibson family of brands, or any other words or codes identifying any Gibson website or web page in any “metatag” or other information used by search engines or other information location tools to identify and select sites, without our prior express written permission for a particular use.

If you have any comments, questions or requests, please contact us at [email protected].

Copyright and Trademark Notices The contents of this website are copyright protected by the Gibson Brands, Inc. and/or its affiliates or partners. In compliance with the Digital Millennium Copyright Act of 1998, as amended from time to time, any claims of copyright infringement should be sent to:

Legal Department Gibson Brands, Inc.

209 10th Avenue South

Suite 460

Nashville, TN 37203

[email protected]

Any notification under the Act must be in writing and must include:

  1. The physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

  2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a list of the works;

  3. Identification of the material that is claimed to be infringing or the subject of infringing activity that is reasonably sufficient to permit the service provider to locate the material; Whether the complaining party is seeking removal of or blocked access to the identified material;

  4. Contact information of the complaining party; A statement that the complaining party has a good-faith belief that use of the material in the allegedly infringing manner is not authorized by the copyright owner, its agent or the law; and

  5. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Nothing contained on our website should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark displayed on our website without the written permission of Gibson or any third party that may own the Trademarks displayed on our website. Any misuse of the Trademarks displayed on our website, or any other content on our website, is strictly prohibited, except as provided in these Terms and Conditions of Use. We are proud of the Gibson name, and the names of all our other brands, and the history of quality, service and excellence they represent. Accordingly, we take any misuse or infringement of these Trademarks very seriously and will aggressively enforce our intellectual property rights to the fullest extent of the law, including, without limitation, criminal prosecution of any offenders.

General Gibson may revise these Terms and Conditions of Use from time to time, without prior notice, by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then-current Terms and Conditions of Use to which you are bound.

The Terms and Conditions of Use are governed by and should be construed in accordance with the laws of the State of Tennessee, USA, without regard to any conflicts of laws provisions. You agree that any disputes in connection with your use of the Gibson website or any Gibson web page, or this Terms and Conditions of Use, and any enforcement thereof, shall be resolved in a federal or state court located in Davidson County, Tennessee.

In the event that any provision of the Terms and Conditions of Use is deemed to be invalid or unenforceable by a court of competent jurisdiction, the section or sections determined to be invalid shall be considered stricken from the Terms and Conditions of Use and the remainder of these Terms and Conditions shall remain in full force and effect.